Refund and Return Policy

At Goodman Pharmaceuticals®, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unopened, unused, and in its original packaging.
• The return request must be initiated within 14 days of the delivery date.
• You must provide proof of purchase, such as an order number or receipt.

Please note that certain products may not be eligible for return due to hygiene or safety reasons. These products will be clearly marked on our website.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team through the contact information provided on our website.
2. Provide your order number, the name of the product you wish to return, and the reason for the return.
3. Our customer support team will review your request and provide you with a return authorization (RA) number and instructions on how to return the product.

Please do not return any product without first obtaining a return authorization number from our customer support team.

3. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong product or a defective product). We recommend using a trackable shipping method to ensure that the product is safely returned to us. We are not responsible for lost or damaged returns.

4. Inspection and Processing

Once we receive the returned product, our team will inspect it to ensure that it meets the eligibility criteria outlined in Section 1. If the product is eligible for a return, we will process your refund within 7-10 business days.

5. Refund Options

We offer the following refund options:

• Original Payment Method: The refund will be credited to the original payment method used to make the purchase.
• Store Credit: You may choose to receive store credit instead of a refund to the original payment method. Store credit can be used for future purchases on our website.

Please note that shipping costs are non-refundable, unless the return is due to our error.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order for the desired product.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We will provide you with instructions on how to return the product and receive a replacement or refund.

8. Non-Returnable Items

The following items are non-returnable:

• Products that have been opened or used.
• Products that are not in their original packaging.
• Products that are past the expiration date.
• Products that are marked as non-returnable on our website.

9. Contact Information

If you have any questions about our Refund and Return Policy, please contact us through the contact information provided on our website.